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Terms And Conditions


  • Juku operates all tours and they are subject to change in the itinerary, hours and price.
  • Our itinerary may be altered because of climatic phenomenon or natural events, train, transportation, or flights delay, local events, illnesses or other circumstances.
  • It's very important to mention all your medical status before confirming the trip.
  • Juku and its staff are not responsible for additional expenses occurred due accidents, disease, injury or loss of luggage, as well as natural hazard and disasters, health alerts, transport cancellation due to protests or local events which are beyond our control.


We highly recommend that you purchase travel insurance covering accidents, emergency, reparations, illness or other incidentals that could alter your trip and be ready to face unfortunate circumstances.


To confirm a reservation we require a deposit of 50% of the total value of service and the other 50% will be cancelled in our offices in Cusco or when we meet you at your hotel

All confirmations and requirements are made via e-mail, including passport information, dates, itinerary and any other additional information.


There is no refund if you do not come the day when the trip begins or you abandon the tour or group.

Cancellation after any booking means the retention of full deposit, this may include, hotel, train tickets, bus tickets, entrance fees, especially Inca trail.

Our office via e-mail must confirm any cancellation The following refers to the refund portion of the deposit for early cancellation

60 Days prior the trip= 80% refund

45 Days prior the trip = 60% refund

30 Days prior the trip = 40% refund

20 Days prior the trip = 20% refund

15 Days prior the trip = NOT refund

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